Role Overview
We are looking for an AI Process Manager who can identify business processes that can be transformed through AI and build AI-powered solutions and intelligent agents to automate and streamline them.
The role will involve working across order management, logistics, warehouse, CRM and other operational systems, identifying opportunities for AI intervention and implementing solutions that allow information to move intelligently between systems and teams.
A key focus will be developing AI agents capable of understanding, processing and acting on business information, including upcoming orders, operational requirements and workflow triggers.
This is a hands-on AI role, requiring someone who has practical experience building and implementing AI agents and AI-powered workflows.
Key Responsibilities
1. AI Agent Development & Implementation
• Design, build and implement AI agents for real-world business processes.
• Develop intelligent agents capable of interpreting business information, making decisions based on defined rules/context and triggering appropriate actions.
• Identify repetitive operational processes that can be handled partially or completely by AI agents.
• Build multi-step AI workflows that can interact with business systems, retrieve information and initiate downstream actions.
• Continuously improve AI agents based on performance, exceptions and business feedback.
2. AI-Powered Order Management
• Develop AI-driven workflows around upcoming and incoming orders.
• Build AI agents that can monitor order information, identify relevant requirements and trigger the appropriate operational actions.
• Ensure relevant order information is automatically communicated to the appropriate teams including warehouse and logistics teams.
• Explore opportunities for AI to identify exceptions, inconsistencies, delays or other issues within the order lifecycle.
• Reduce manual intervention required for order processing and coordination.
3. Business & Software Integration
• Work with the existing software ecosystem to connect AI workflows with business processes.
• Integrate AI solutions with Zoho CRM and other relevant Zoho applications.
• Work alongside existing order-management and operational systems to enable seamless flow of information.
• Collaborate with technical resources where APIs, integrations or custom development are required.
• Ensure AI solutions work effectively within the company's existing technology infrastructure rather than operating as standalone tools.
4. Warehouse & Logistics Process Automation
• Understand how orders move from the company's systems to warehouse and logistics operations.
• Identify opportunities to automate communication, coordination and information sharing between systems and operational teams.
• Develop AI-powered workflows that automatically provide logistics/warehouse teams with the information required to process upcoming orders.
• Build intelligent exception-handling workflows to identify orders requiring human intervention.
5. Process Analysis & AI Transformation
• Work with different teams to understand existing workflows and identify processes where AI can create measurable improvements.
• Map existing processes and design AI-first future-state workflows.
• Determine which activities should be handled by AI, automated systems or human teams.
• Prioritise AI initiatives based on business impact, feasibility and scalability.
• Continuously identify new opportunities to integrate AI into day-to-day operations.
6. AI Systems & Workflow Optimisation
• Evaluate new AI models, platforms, agent frameworks and tools for potential business applications.
• Experiment with and implement LLM-based solutions, AI agents and intelligent workflows.
• Monitor the performance, accuracy and reliability of deployed AI solutions.
• Establish appropriate human-in-the-loop processes for activities where human validation is required.
• Continuously optimise AI workflows to improve accuracy, speed and business outcomes.
Requirements
We are looking for someone who combines strong practical AI experience with an understanding of business processes and systems.
Must Have
• 5+ years of overall experience, with at least 3+ years of hands-on experience working with AI/Generative AI.
• Proven experience building and implementing AI agents in a professional/business environment.
• Experience developing AI-powered workflows that can perform multi-step tasks and interact with business systems.
• Strong understanding of LLMs, Generative AI, prompt engineering and AI agent architecture.
• Experience integrating AI solutions with business applications, CRMs, order-management systems or other enterprise software.
• Hands-on experience with Zoho CRM or similar CRM platforms would be highly relevant.
• Understanding of APIs and system integrations sufficient to work effectively with technical teams.
• Experience taking AI solutions from concept → development → implementation → optimisation.
• Strong understanding of business processes and the ability to identify where AI can deliver meaningful operational value.
• Strong communication and stakeholder-management skills.
Good to Have
• Experience with agentic AI / autonomous AI agents.
• Experience with OpenAI, Claude, Gemini or similar LLM APIs.
• Experience with AI agent frameworks and orchestration platforms.
• Experience with automation platforms such as n8n, Make, Zapier, Power Automate or similar.
• Basic programming/scripting knowledge, particularly Python.
• Experience working with APIs, webhooks and third-party software integrations.
• Experience in D2C, e-commerce, retail, FMCG, distribution, supply chain or logistics.
• Experience working with warehouse, order-management or ERP systems.
• Experience implementing AI solutions involving structured and unstructured business data.
The ultimate objective is to reduce manual intervention, improve operational speed and accuracy and allow the teams to operate more efficiently as the business scales.
