Job Title: Client Servicing / Client Relationship Manager – Corporate & Experiential Events
Experience Required: Minimum 3 Years
Industry Preference: Corporate Events / Experiential Events Industry
About the Role
We are seeking an experienced and dynamic Client Servicing / Client Relationship Manager to join our team in Mumbai. The ideal candidate should have a strong background in the corporate events and experiential marketing industry, with proven expertise in managing client relationships, understanding business objectives, and delivering end-to-end event solutions. This role requires an individual who can act as the primary point of contact for clients while ensuring seamless coordination with internal teams to execute successful campaigns and events.
Key Responsibilities
- Serve as the primary liaison between clients and internal teams for all event-related requirements.
- Develop and maintain strong, long-term relationships with existing clients while ensuring high levels of client satisfaction.
- Understand client objectives, marketing goals, and event requirements to provide strategic solutions and recommendations.
- Manage end-to-end project execution for corporate and experiential events, ensuring timely delivery and quality standards.
- Prepare proposals, presentations, budgets, timelines, and event plans aligned with client expectations.
- Coordinate with creative, production, operations, vendors, and other stakeholders to ensure flawless execution.
- Conduct regular client meetings, presentations, and status updates throughout the project lifecycle.
- Monitor project profitability and ensure adherence to approved budgets.
- Identify opportunities for account growth, upselling, and cross-selling services to existing clients.
- Handle client concerns, escalations, and feedback in a professional and solution-oriented manner.
- Stay updated on industry trends, competitor activities, and emerging experiential concepts to bring innovative ideas to clients.
Desired Candidate Profile
- Minimum 3 years of relevant experience in Client Servicing, Account Management, or Client Relationship Management within the corporate events or experiential events industry.
- Proven experience in managing large-scale corporate events, brand activations, conferences, exhibitions, and experiential campaigns.
- Strong understanding of event planning, execution processes, and stakeholder management.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Ability to manage multiple clients and projects simultaneously while working under tight deadlines.
- Strong commercial acumen with experience in budgeting and proposal development.
- Proficiency in Microsoft Office (PowerPoint, Excel, Word) and event management tools is preferred.
- A proactive, detail-oriented, and problem-solving approach with a customer-centric mindset.
Educational Qualification
- Bachelor's degree in Marketing, Communications, Business Administration, Event Management, or a related field.
- A postgraduate qualification in Marketing or Event Management will be an added advantage.
What We're Looking For
- A relationship-driven professional with a passion for creating impactful event experiences.
- Someone who thrives in a fast-paced environment and can effectively bridge client expectations with execution excellence.
- A team player with strong leadership capabilities and the ability to influence cross-functional teams.