JOB REQUIREMENTS
Minimum Education
- High School Diploma or equivalent is required.
- Associate's or Bachelor's degree in business or related field is preferred.
Minimum Work Experience
- Previous healthcare or Physician Practice experience preferred.
Required Skills
- Excellent customer skills.
- Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.
- Having the ability to speak clearly and concisely with patients and providers is crucial.
- Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.
- Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.
FUNCTIONAL DEMANDS
Physical Requirements
Sitting - =>32%
Walking - 16-31%
Standing - 1-15%
Bending/Squatting - 1-15%
Climbing/Kneeling - 1-15%
Twisting - 1-15%
OSHA Category
Minimal potential for direct exposures.
Visual and Hearing Requirements
Must be able to see with corrective eye wear.
Must be able to hear clearly with assistance.
Other Physical/Environmental Demands
Lifting - 0-50lbs, 50lbs or more with assistance
Carrying - 0-50lbs, 50lbs or more with assistance
Pulling - up to 100lbs
Pushing - up to 100lbs
LEADERSHIP CAPABILITIES
Supports the hospital Mission, Service and Values.
ESSENTIAL FUNCTIONS
- Accurately obtains and enters patient information into Medical Record database with little or no error.
- Professionally answers all incoming calls. Accurately records messages, and forwards calls appropriately. Completes follow up calls as needed.
- Collects co-payments. Accurately records and processes payments.
- Assists patients in scheduling, canceling, and rescheduling appointments. Completes patient appointment reminders
- Demonstrates strong organizational skills. Able to multi-task.
- Ability to work independently on assigned tasks as well as accept direction on given assignments.
- Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.
- Performs insurance verifications and uses HDX information to identify patient coverage status and amounts due
- Floats to other areas as requested and responds to assignment with a positive attitude.
- Other duties as requested.