Altera Digital Health
Website:
alterahealth.com
Job details:
Key Responsibilities
- Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.
- Support Azure resources including VMs, App Services, Load Balancers, and Azure Key Vault.
- Perform SSL/TLS certificate lifecycle operations including CSR generation, renewal, installation, validation, and revocation.
- Manage and validate certificates on Windows Servers and IIS, ensuring correct bindings and trust chains.
- Monitor certificate expiry alerts, proactively plan renewals, and troubleshoot certificate-related issues (binding, trust chain, expiry).
- Maintain accurate ticket updates, reporting, and documentation in ServiceNow or similar ITSM tools, following SOPs, security, and change management processes.
Key Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
- 3+ years of experience in IT infrastructure, cloud operations, system administration, or support engineering roles.
- Basic understanding of SSL/TLS, PKI, CSR, CRT, and PFX certificates.
- Foundational knowledge of Windows Server, IIS, and Windows Certificate Store.
- Exposure to Microsoft Azure (VMs, App Services, Azure Key Vault preferred).
- Comfortable working with command-line tools and basic PowerShell scripting.
- Ability to handle assigned tasks end-to-end, track progress, and provide timely updates.
- Experience or interest in reporting, data tracking, and documentation, with exposure to Power BI considered a strong advantage.
- Strong written and verbal communication skills, especially for status updates, reporting, and documentation.
- Willingness to work in a 24x7 support environment (9-hour shifts), including on-call rotations as required.
- High attention to detail, sense of responsibility, and willingness to learn.
Preferred Qualifications
- Exposure to Azure Key Vault, load balancers (F5), and basic networking concepts (DNS, HTTPS).
- Familiarity with ServiceNow or other ITSM tools.
- Understanding of ITIL best practices.
- Exposure to healthcare applications or regulated environments is an added advantage.
Education
- Bachelor’s Degree in Computer Science / Information Technology or equivalent.
Mandatory Skills – Certificate Lifecycle, Azure, Windows, System Engineer
Location (if remote working) – remote working but prefer Vadodara location
Shift timings - 24x7 support environment (9-hour shifts), including on-call rotations as required.
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