Tesco Bengaluru
Website:
tescobengaluru.com
Job details:
About the role
As a Systems Anlayst you work independently across the Service Management disciplines to support service delivery and continuous improvement to Service and Operations areas. You have specialist knowledge of specific ITSM systems and reporting tools and are responsible for the support process for that specialism.
You will be responsible for
You deliver quality services for all stakeholders, with the impact ranging from saving time and effort to re-defining normal. You exhibit practical knowledge of various systems, infrastructure, and applications used within the Tesco business environment, knowing the latest technology and Service Management trends. You own and deliver reporting that supports operational targets and outcomes.
• Provides systems monitoring and support as a member of technical team • Collaborate with Infrastructure and Applications teams to assist in how they support systems/apps • Keep my technical skills up to date and keep track of new technologies • Demonstrates initiative towards process automation/ simplification • Demonstrates accurate capturing of information • Flair for issue diagnosis, through to resolution • Able to assess and prioritise tasks, based on their impact, escalating where required • High quality resolution of incidents • Can apply incident, problem and change concepts, as based on ITIL • Analytical approach to problem solving • Demonstrates empathy, even when under pressure • Clear and concise in communication at all times • Readily owns issues and communication through to resolution • Follow established practices and guidance using the latest tools and techniques. • Possess knowledge of relevant SLA’s and their implications for support
You will need
Service management Monitoring and operations Process automation Data analytics and reporting Operational efficiency
Market Knowledge (Service & Operations) Supplier performance management Core Technology
Retail Technology Awareness Communication & Influencing Curiosity & Learning
Embracing and Enabling Change
Whats in it for you?
At Tesco, we are committed to providing the best for you.
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.
Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable.
Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
About Us
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.
At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.
We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.
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