Shift Ahead Technologies Pvt. Ltd.
Website:
shiftahead.tech
Job details:
Shift Ahead requires a capable handson Systems Administrator for its client operations to work independently . Excellent communication is mandatory and immediate joining will be required.
Experience - 4 to 8 years (hands on experience)
US shifts (8am CST onwards)Willing to join immediately (within 3-4 days of being selected)
Location: Remote WorkingDepartment: ITReports To: Systems and End User Support Manager
Position Summary :The Systems Administrator will manage and maintain the organization's hybrid cloud infrastructure, seamlessly integrating on-premises systems with Microsoft Office 365, Azure, and Microsoft Defender. This role includes managing multiple tenants to ensure smooth operation and security across all environments, understanding and optimizing various billing plans to manage and reduce costs, handling tickets and documentation, and providing Tier 3 supportThis role requires someone who can work independently, take ownership of priorities, and stay highly responsive to requests and incidents. The Systems Administrator must communicate clearly, use sound judgment to triage competing demands, and collaborate effectively with others to support a strong team environmentThe ideal candidate will have a robust understanding of hybrid cloud systems, strong organizational skills, and the ability to provide high-level technical support and solutions while effectively communicating and collaborating with team members. Preference will be given to candidates who have experience working in middle to large enterprise environments
Key Responsibilities :Microsoft 365 (Office 365) AdministrationAdminister Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune, and related applicationsProvision accounts and manage licenses and group membershipComplete quarterly access and license audits; document findings and follow up on remediationConfigure and enforce Microsoft 365 security settings and policieDiagnose and resolve service issues; coordinate escalations with vendors as neededProvide remote administration for Exchange Online, SharePoint Online, and on-prem Active Directory/Azure AD (as applicable)Support multi-tenant environments, ensuring reliable integration and cross-tenant communication2.Azure AdministrationDeploy, operate, and monitor Azure resources and serviceDesign and maintain core components (virtual networks, virtual machines, storage, and identity integrationsMaintain high availability and disaster recovery capabilities for critical workloadTrack performance and utilization; right-size resources to improve reliability and cost efficient3.Microsoft DefenderConfigure and maintain Microsoft Defender for endpoint protectioReview alerts, investigate suspicious activity, and drive incident response through closurPerform vulnerability reviews and coordinate remediation with IT and business stakeholderStay current on emerging threats and recommend control improvements and best practices4.Email MigrationsPlan and execute tenant-to-tenant migrations and mailbox moveConduct pre-migration discovery and readiness assessments; develop migration runbookMinimize downtime and data loss; validate cutover and end-user readinessProvide post-migration support, issue triage, and stabilizatiosMigrate mailboxes, shared mailboxes, public folders, and related user configurations5.SharePoint AdministratioBuild and administer SharePoint Online sites, information architecture, and permissions/access controlResolve SharePoint incidents and service requests; implement preventive improvements where appropriateApply governance, security, and compliance controls (retention, sharing, and auditing)6.Hybrid Environment ManagemenOperate and improve hybrid connectivity between on-premises systems and Microsoft cloud servicesMaintain secure communication and data flow across on-prem and cloud platformsSupport directory synchronization (AD to Azure AD) and identity lifecycle processeCost OptimizationManage and validate Microsoft 365 and Azure licensing/billing planAnalyze consumption and spend trends; identify anomalies and improvement opportunitiesRecommend and implement cost-saving actions (right-sizing, reserved instances, license optimization, etc.7.Ticketing and Documentation:Track work and outcomes in Jira/Confluence (or equivalent) and keep records current.Maintain clear, accurate documentation for changes, incidents, procedures, and configurations.Update tickets with status, stakeholder communications, and resolution details.Jira experience is preferred but not require8.Tier 3 SupportHandle escalated (Tier 3) requests and complex troubleshooting across the Microsoft stacMeet SLA commitments and ensure timely updates to customers and internal stakeholderOwn assigned tickets through resolution, including root-cause analysis and prevention recommendations9.General ResponsibilitiesMaintain system documentation, standards, and IT policiesProvide technical guidance and occasional training to end users and Tier 1/2 staffPartner with IT peers to solve cross-functional issues and deliver improvementsParticipate in on-call rotations and respond to priority incidentKeep current on cloud and security capabilities; propose enhancements to tools and processesMaintain system documentation and IT policiesProvide technical support and training to end-userCollaborate with other IT team members to resolve complex issuesParticipate in on-call rotations and respond to emergencies as neededKeep abreast of the latest developments in cloud technology and recommend improvements
QualificationsBachelor’s degree in information technology, Computer Science, or related field, or equivalent experiencePreferred professional certifications such as Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator ExpertiseMicrosoft Certified: Security, Compliance, and Identity FundamentalsMicrosoft Certified: Exchange Online or SharePoint Online certificatiProven experience with O365, Azure, Microsoft Defender, and email migration processesStrong understanding of cloud security best practicExcellent problem-solving skills and ability to work under pressureStrong English communication and interpersonal skills
Preferred SkillsExperience with scripting languages such as PowerShellFamiliarity with other cloud platforms and servicesKnowledge of network administration and troubleshooting
Confident candidates with relevant may apply here after reading complete JD orMail to careers@shiftahead.org
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