42Gears
Website:
42gears.com
Job details:
About Us:
From 42Gears’ founding in 2009 up until today, we find our inspiration in the pursuit of one goal: being at the forefront of innovative enterprise mobility solutions. Along the way, we’ve pioneered cloud solutions for enterprise mobility and gained recognition for our unified endpoint management technology. We’ve taken every challenge head-on and can’t wait to see what the future holds for us.
Our team is filled with passionate problem-solvers working to refine and advance our technologies to facilitate the growth of businesses worldwide. We want for businesses (including yours!) to focus on being the best they can be, without limitations, while we support you behind-the-scenes, doing the best we can do. We know the global workplace changes constantly, so our mobility solutions are designed to scale and extend along with your business.
About the Team:
Our IT team is a critical pillar of our operations, ensuring seamless technology integration and support. We are seeking enthusiastic interns who are passionate about technology and eager to kickstart their careers in the IT domain.
Key Responsibilities:
- Provide Level 1 (L1) IT support for hardware, software, and network issues.
- Windows 11 - OS Installations, Drivers installations, Software Installations, network Connectivity.
- Learn and work with MAC OS, troubleshooting.
- Understand permissions, reading process documents, policy documents of IT and ISMS Teams.
- Assist in troubleshooting and resolving basic technical issues for internal teams.
- understand the process, policies and escalate unresolved problems to higher support tiers.
- Perform routine system checks and updates under guidance.
- Assist in setting up and configuring workstations, devices, and software.
- Monitor and respond to IT support tickets in a timely manner.
- Maintain accurate logs of all support requests and resolutions.
- Collaborate with team members to ensure smooth IT operations.
Required Qualifications:
- Diploma in Computer Science, or BCA with Information Technology, or a related field.
- Strong understanding of basic IT concepts such as hardware, software, and networking.
- Proficiency in using Windows, Linux, or Mac operating systems.
- Basic knowledge of troubleshooting IT issues.
Desired Skills:
- Communication Skills: Good verbal and written communication in English. Ability to understand technical issues with clear strong Computer science basics and learning from different internet sources are very important.
- Team Player: Strong collaboration skills and willingness to learn in a team environment.
- Problem-Solving: Analytical mindset with the ability to troubleshoot effectively.
- Time Management: understand the importance of Time Management able to think about end user commitments.
- Ability to work in 24*7 Monthly Shift Rotation.
What We Offer:
- Hands-on experience in a professional IT environment.
- Mentorship and guidance from experienced IT professionals.
- Opportunities to work on live projects and gain practical skills.
- A stepping stone for a rewarding career in the IT industry.
- Certificate of Internship Completion.
**Join us and grow your IT skills in a vibrant and supportive environment!**
Click on Apply to know more.