- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Active Directory
- customer service
- DHCP
- DNS
- interpersonal skills
- IP
- Outlook
- server administration
- TCP
- technical support
- ticketing
About the role
Kirby Building Systems - A group company of Alghanim Industries
Website:
kirbyinternational.com
Job details:
JOB SUMMARY
- Provide technical support and maintain the organization’s IT infrastructure and end-user computing environment.
- Manage helpdesk operations, desktop support, network troubleshooting, and IT asset management.
- Ensure smooth IT operations with minimal downtime in a manufacturing/engineering environment.
KEY RESPONSIBILITIES
- Provide support for desktops, laptops, printers, scanners, IP phones, and related peripherals.
- Install, configure, and maintain Windows OS, Microsoft Office 365, Outlook, Teams, and business applications.
- Manage IT helpdesk tickets, incidents, and service requests within SLA timelines.
- Troubleshoot hardware, software, network, VPN, and email-related issues.
- Coordinate with vendors for repairs, warranty claims, and IT procurements.
- Maintain IT asset inventory, user accounts, and documentation.
- Provide remote and on-site support to users across locations.
FUNCTIONAL COMPETENCIES
- Strong knowledge of Windows OS and Microsoft Office 365.
- Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
- Hands-on experience with Active Directory and endpoint support.
- Knowledge of helpdesk/ticketing tools and IT asset management.
- Strong troubleshooting and analytical skills.
BEHAVIOURAL COMPETENCIES
- Good communication and interpersonal skills.
- Strong customer service orientation.
- Team player with ownership mindset.
- Ability to work under pressure and meet deadlines.
QUALIFICATION
- B.Tech/Dilpoma
- MCSE, CCNA, Microsoft 365, or equivalent certifications preferred.
PREFERRED TECHNICAL SKILLS
- Windows 10/11 Administration
- Microsoft Office 365
- Active Directory
- Networking Fundamentals
- VPN & Remote Support
- IT Asset Management
- Helpdesk/Ticketing Tools
- Server Administration
- Data backup/Server backup
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