Alghanim Industries
Website:
alghanim.com
Job details:
Job description:
JOB SUMMARY
Provide technical support and maintain the organization’s IT infrastructure and end-user computing
environment.
Manage helpdesk operations, desktop support, network troubleshooting, and IT asset management.
Ensure smooth IT operations with minimal downtime in a manufacturing/engineering environment.
KEY RESPONSIBILITIES
Provide support for desktops, laptops, printers, scanners, IP phones, and related peripherals.
Install, configure, and maintain Windows OS, Microsoft Office 365, Outlook, Teams, and business
applications.
Manage IT helpdesk tickets, incidents, and service requests within SLA timelines.
Troubleshoot hardware, software, network, VPN, and email-related issues.
Coordinate with vendors for repairs, warranty claims, and IT procurements.
Maintain IT asset inventory, user accounts, and documentation.
Provide remote and on-site support to users across locations.
FUNCTIONAL COMPETENCIES
Strong knowledge of Windows OS and Microsoft Office 365.
Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
Hands-on experience with Active Directory and endpoint support.
Knowledge of helpdesk/ticketing tools and IT asset management.
Strong troubleshooting and analytical skills.
BEHAVIOURAL COMPETENCIES
Good communication and interpersonal skills.
Strong customer service orientation.
Team player with ownership mindset.
Ability to work under pressure and meet deadlines.
Profile description:
QUALIFICATION
B.Tech/Dilpoma
MCSE, CCNA, Microsoft 365, or equivalent certifications preferred.
PREFERRED TECHNICAL SKILLS
Windows 10/11 Administration
Microsoft Office 365
Active Directory
Networking Fundamentals
VPN & Remote Support
IT Asset Management
Helpdesk/Ticketing Tools
Server Administration
Data backup/Server backup
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