About the role
Master Zendesk: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.
Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.
Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.
Continuous Learning: Stay on top of product updates and features to assist customers effectively.
Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
Product Improvement: Test new features and functions before they are released to customers.