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Technical Customer Support

Salary

35 - 45 EUR

Min Experience

0 years

Location

Remote in USA, Remote in UK

JobType

Full-Time

About the job

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About the role

Master Zendesk: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests. Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions. Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required. Continuous Learning: Stay on top of product updates and features to assist customers effectively. Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization. Product Improvement: Test new features and functions before they are released to customers.

Skills

zendesk