Manager, Sales Operations

We are seeking a dynamic and data-driven Sales and Revenue Operations Manager to join our US and Canada based Americas Go-to-Market Team. This role will be instrumental in aligning sales, marketing, alliances, and customer success to optimize our revenue-generating processes, improve sales efficiency, and drive growth. The ideal candidate possesses a strong analytical mindset, a deep understanding of enterprise sales cycles and CRM systems (Salesforce.com in particular), and a proven ability to translate data into actionable insights. A strategic thinker with a keen ability to influence key decision-makers and sales team members, the capacity to champion change will prove fundamental to success. WHAT YOU WILL DO Design, implement, and manage efficient sales processes and workflows aligned with overall business objectives and poised for efficiency, scalability, and growth Collaborate with the greater sales organization to optimize lead generation, qualification, and conversion Create and implement demand generation and management strategy Manage and optimize deal desk function, ensuring efficient contract and pricing management, and timely deal closure Oversee regional CRM and sales support tool optimization strategy, while ensuring alignment and providing support to global initiatives Identify and implement automation opportunities to streamline sales and revenue operations processes Drive rigorous pipeline management and data integrity, enforcing sales team accountability for accurate stage progression, deal size, and close date management Develop accurate sales forecasts and pipeline management processes Build advanced reporting and dashboards to provide actionable insights to the region Conduct in-depth analysis of sales and marketing performance metrics to identify trends, opportunities, and areas for improvement Develop and implement strategies to effectively support American and Canadian clients, including understanding their unique needs, cultural nuances, and business practices Orchestrate cross-functional collaboration to drive process innovation and ensure successful implementation of solutions. Build and manage sales compensation plans and quotas WHAT IT TAKES Possess strong executive presence with the ability to effectively communicate and influence at all levels of the organization, including C-suite executives Accomplished, hands-on with a successful track record in sales operations, support, and enablement Deep understanding of sales cycles, buyer journeys, and sales methodologies Proven ability to collaborate effectively with sales teams to uncover and address pain points Proficient with Salesforce.com, Microsoft Excel, PowerPoint, among others Extensive background in both Professional Services and SaaS Software businesses, with an emphasis on enterprise clients based primarily in the United States and Canada Superior analytical skills, with the ability to synthesize complex data into useful and actionable insights Proven ability to take ownership, work independently, and resolve competing priorities Demonstrated success in making an impact, building consensus, and driving change within a fast-paced environment 7+ years of experience in revenue or sales operations Experience with various CRM, PSA, ERP, and sales/revenue/marketing intelligence platforms preferred Direct sales experience in a quota carrying enterprise role preferred

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage. Syniti's Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution. As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world's top system integrators. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.