Technical Customer Success Manager

A Technical Customer Success Manager (T-CSM) plays a crucial role in a SaaS organization by bridging the gap between technical teams and non-technical CSMs. They ensure the best customer experience during onboarding and post go-live phases. This exciting and broad role involves working directly with customers on implementation, as well as handling technical setup and modifications to help customers achieve their goals. A T-CSM takes responsibility for their assigned customers, becoming an integral part of their business and serving as a valuable, tech-savvy advisor. Understanding what customers do, how they do it, and how EazyStock can add long-term value is essential. All types of CSMs are the voice of the customer within the business. Whether this be product development, process improvements or support requirements, you will work cross functionally to ensure needs are met and you will play a major role in how the region evolves to further support their customers. The T-CSM role is wide ranging and has plenty of scope for you to personalize your approach and develop your skills. Reporting to the Head of Customer Success, you will work with a portfolio of customers and all the support required to thrive in your role. A Career Progression Model is in place and can be discussed at interview.

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain optimization, Pricing strategy, Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management). Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.