Representative - Apprenticeship Program

**Job Description**: **Role Summary/Purpose**: Customer Service Representative - To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction **Essential Responsibilities**: Service calls from Customers based out of US Solve queries and concerns on the call Arrange for Services required by the Customers Provide Customer with Product and Services information Follow up on Customers inquires and resolve Recognize, document and alert the Supervisor of trends in Customers calls Recommend Process Improvements. **Qualifications/Requirements**: **Education qualification**: Minimum Graduation in any discipline Should have Customer Centric Attitude. Excellent English Language Communication Skills. Working Knowledge of Computers. Professional Phone etiquettes and ability to work with teams. Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well. Should be Open to Change. **Grade/Level**: 04