Supplier Data Operations Specialist

Who We Are:

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.

What We Need:

The Supplier Data Operations Specialist is responsible for managing supplier platforms, ensuring the accuracy of vendor-related data, including price sheets and patient transitions, and supporting operational efficiency by validating data and addressing discrepancies.

What You Will Do:

• Maintain supplier platform (Fulfill) for vendor management, including supplier setup and price sheet maintenance.
• Verify and upload supplier information, coordinate payor coverage areas, and manage exceptions for internal reference.
• Support accurate invoicing through QA reviews on DMEPOS catalogs, contracting, and supplier loads.
• Monitor support ticket requests from operations and RCM to resolve missing or incorrect supplier data.
• Oversee vendor data receipt and patient transition loads, ensuring accuracy and compliance.
• Conduct thorough data validation, translating to standard load files and resolving discrepancies.
• Execute data loading (rosters, documents, orders) into the Electronic Medical Records (EMR) platform.
• Coordinate with Account Management and Operations teams to ensure timely and accurate loading.
• Develop and generate reports for vendor performance monitoring, identifying inefficiencies, gaps, and recurring issues.
• Provide Level 2 support for vendor-related inquiries and escalations.

What You Have:

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:

• Bachelor’s degree in Business, Healthcare Administration, or a related field preferred.
• 3+ years of experience in supplier data operations, vendor management, or a related healthcare role.
• Proficient in MS Office applications and ability to learn department and job-specific software systems.
• Strong organizational skills with high attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong analytical skills for problem-solving and data analysis.

What Sets You Apart:

• Experience with supplier platform management and data validation.
• Understanding of vendor compliance and contracting in a healthcare setting.
• Proven ability to manage multiple data sources and maintain high levels of accuracy.
• Experience with reporting and analytics tools to support operational insights.

What Sets Us Apart:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.