Associate Implementation Manager

Symetra has an exciting opportunity to join our team as an Associate Implementation Manager! About the role In this role, you implement employer groups that are generally under 500 lives for Life, AD&D, Disability, Absence Management and Supplemental Health Benefits. You will install assigned sold cases, from point of sale through delivery of final bill and contract. You will prepare plan materials including administrative documents and customer education materials. What you will do Manage implementations for under 500 groups to ensure the timely, accurate and complete onboarding of a new customer's Workforce Benefits. Collaborate with Sales Representatives to present at finalist meetings. Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams. Actively identify, handle, and resolve issues to conclusion advancing as appropriate. Research installation issues and develop customer specific resolutions. This may include auditing contract drafts to ensure content matches employer requests. Be an advocate for our customers. Engage with customers via various channels, including phone, email, and video conferencing. Work directly with third party Broker/Consultant to ensure a smooth implementation. Act as the primary liaison between IT and customers for eligibility feeds. Gain extensive knowledge of Symetra's Benefit product portfolios, service and processing capabilities, including but not limited to enrollment, call center, claims, billing, underwriting, and marketing materials. Why Work at Symetra Here's what some of our employees have to say about why they work at Symetra: "Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. – Auditor "I love the focus on work-life balance and the overall encouragement to be who I am. I feel confident being myself here!" Jessica G – Email Marketing Specialist

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.