Account Manager, Sygnum Select (80-100%)

About Sygnum

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenisation and B2B services.

In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi and Luxembourg.

We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit sygnum.com and follow us on LinkedIn and X.

Our Values

A key pillar of our success are the Sygnum values that define and unite us a team. We proudly call them our SYGN values:

• S stands for the importance we hold in Seeking and seizing opportunities, and the way we take personal ownership for delivering results for our clients;
• Y represents the way we say Yes to maintaining the highest level of integrity and fairness in everything we do. Sygnumers always display confidence without attitude;
• G reminds us to always Grow and win together. We only succeed by supporting each other and challenging ourselves, and our team-mates, to reach for new heights;
• N is here for Nose for value because we are always looking to focus on what matters most to our clients, partners and team.

Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energised, and our solutions at the forefront of the industry. In the spirit of our SYGN value to “grow and win together”, we fully embrace an equal opportunity mindset in the way we onboard, develop and promote our team members.

About the role

Are you passionate about Digital Assets and excited to explore the intersection of Traditional and Digital Asset Finance while supporting affluent clients on their journey within Digital Assets? Do you have the ambition to grow into a professional that supports the acquisition and account management of clients while constantly helping them stay ahead of the curve within Digital Assets?

If this sounds like you, we know the perfect role: we are looking for an Account Manager with a focus on Affluent Clients to join our fast-growing Sygnum Select team in Zurich.

Your main responsibilities:

• Take responsibility to source and foster new client relationships with private clients.
• You will be in telephone, e-mail, and face-to-face contact with our valued clients offering solution-oriented support and identify opportunities for cross and up sale.
• Processing fiat and digital asset transactions, as well as post transaction AML monitoring and processing.
• Lead the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Continuously update and maintain the CRM for accurate recordkeeping of all relationships.
• With our help develop an expert level of understanding of the crypto market landscape by learning Sygnum’s offering and strengths, understanding the regulatory developments, and building a strong professional network.

Our ideal candidate

• A determined people-person with a strong interest in growing a career in relationship management and business development.
• Ideally you have at least 1-2 years of experience in client servicing/customer care of private or institutional clients within a financial institution or similar.
• A positive, forward-thinking personality with a proactive can-do attitude and a great team player mixed with a high level of attention to detail and accuracy with a hands-on mentality.
• Curiosity and enthusiasm to get to know the world of Digital Assets and gain expertise in our product and service offerings.
• Goal and results oriented with an entrepreneurial mindset, able to work independently and under pressure.
• Experience in onboarding clients (private clients or legal entities) and familiarity with the Swiss banking regulations and onboarding documents, in particular CDB 20 is a plus.
• Language skills: fluency in English is mandatory. Additional language skills are advantageous.

Our Offer

Joining Sygnum means being part of a dynamic, global team that is building a trusted gateway between the traditional and digital asset economies. Working at Sygnum, you will experience our fast-paced, exciting work environment that embraces meritocracy and collaboration and open communication. Alongside our ambitious long-term mission, we also come together for reaching important milestones and annual crypto-industry anniversaries like Bitcoin Pizza Day, and regularly celebrate together at themed company events as part of our journey to shape Future Finance.

Sygnum offers a comprehensive package of benefits for all team members. They include:

• Attractive combination of market salaries and entrepreneurial incentive scheme
• Flexible/Work at home policies
• Professional development via Mentoring and Buddy programs
• One-month fully paid sabbatical after five years of continuous employment

If you are passionate about the potential of blockchain to share Future Finance and your profile is a good fit for this position, please send us your CV today!