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On-Site Engineer - Nappanee

Location

Nappanee, Indiana, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.

Requirements

Join our diverse and dynamic team to

    • Provide technical assistance with regards to computer hardware and software issues
    • Provide on-site support as needed
    • Resolve client challenges remotely via phone, chat or email
    • Track customer issues and resolutions in our ticketing system
    • Update and maintain client information or documentation in our systems

Qualifications:

    • Previous experience in IT
    • Previous Call center experience required
    • Managed Service provider experience preferred
    • Ability to build rapport with clients
    • Strong troubleshooting and critical thinking skills
    • Positive and professional demeanor

Benefits

  • Medical, Dental and Vision insurance
  • 401k Retirement Plan
  • Paid Time Off

About the company

SWK will move your business beyond technology. They look at your whole business for opportunities to improve your systems. They then apply their many years of business solutions knowledge and know-how to tie it all together seamlessly. SWK offers ERP, EDI and WMS software products and solutions as well as customized software development and managed network services. They help companies that are well positioned for growth but are constrained by software, IT infrastructure, and workflow processes across departmental silos. They can help you overcome these challenges.

Skills

Ticketing system
Phone
Email
Chat