Customer Service Executive (Remote - Work from Home)

As a Customer Service Executive at Swiggy, you'll be the number one factor of contact for our clients. Your role may be to provide well-timed, empathetic, and experienced help for an extensive range of queries associated with orders, refunds, delivery issues, payments, and in addition. You'll play a key role in ensuring client satisfaction and promoting brand loyalty. This is miles off feature, excellent for human beings trying to find bendy art work-from-home possibilities, which encompass smooth graduates, homemakers, or those seeking out a secondary earnings flow. Key Responsibilities: - Respond proper away to customer inquiries through smartphone, chat, or email - Resolve patron issues related to orders, shipping, bills, and app utilization - Handle refund and cancellation requests with professionalism and empathy - Follow conversation scripts, recommendations, and Swiggy carrier protocols - Escalate unresolved problems to the right internal agencies - Maintain correct information on patron interactions and transactions - Meet every day, productivity, and notable metrics (AHT, CSAT, Resolution Rate) - Collaborate with organization leaders and supervisors to beautify customer support techniques - Stay updated with new merchandise, regulations, and promotions to help customers

Swiggy is India's fundamental on-name for a food delivery platform, revolutionizing the way humans eat. With a presence in over 500 towns and a client base of thousands and plenty, we are dedicated to offering seamless issuance, rapid shipping, and unmatched comfort.