Customer Service Associate

We are looking for enthusiastic and customer-oriented individuals to join our Customer Service team at Swiggy. As a Customer Service Associate, you will be responsible for providing exceptional customer support and ensuring a seamless experience for our customers. Your key responsibilities will include: - Handling customer inquiries and complaints through various channels (phone, email, chat) - Resolving customer issues promptly and effectively - Updating customer information and maintaining accurate records - Identifying opportunities to improve customer satisfaction and suggesting process improvements - Adhering to company policies and guidelines to provide a consistent customer experience Requirements: - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work in a fast-paced environment and prioritize tasks - Proficiency in English and the local language - Customer service or call center experience is preferred

Swiggy is elevating lives across India by reimagining convenience with innovative products and solutions.