Client Services Dispatcher

Swan Plumbing, Heating & Air

Salary: $49k - $54k
Experience: 2+ yrs
Location: Loveland, Colorado, United States
Job type: Full-time

Required skills

Microsoft Office
Service Titan

About the role

Job Overview

Swan of Loveland is seeking a Client Services Dispatcher for our Plumbing Division. In this role, you’ll manage inbound and outbound calls, as well as handle scheduling and dispatching for service appointments, keeping our boards full and organized, ensuring every client feels heard, respected, and confident in choosing Swan. This position also offers a performance-based bonus plan, rewarding your impact on team success and customer satisfaction. If you thrive in a fast-paced environment and enjoy problem-solving while creating smooth, stress-free experiences for homeowners, this role is for you!

Key Responsibilities

Serve as the primary point of contact for residential Plumbing clients via high-volume inbound and outbound calls.
Schedule, coordinate, and dispatch service appointments with a strong focus on urgency, efficiency, and customer satisfaction
Quickly assess customer needs, identify service requests or concerns, and provide clear, confident solutions
De-escalate customer concerns with professionalism, empathy, and a solutions-based mindset
Maximize booking opportunities by confidently communicating service options and converting calls into scheduled appointments
Maintain accurate, detailed records of all customer interactions in Service Titan while multitasking calls and system updates
Collaborate closely with technicians and internal teams to ensure timely arrivals and seamless service delivery
Meet or exceed performance metrics while maintaining high-quality calls and following established call flows and scripts
Continuously expand knowledge of Swan's services, memberships, and offerings to better serve customers

Qualifications and Requirements

2-4 years of call center, dispatch, or customer service experience (service-based industry preferred)
Previous HVAC, plumbing, or home services experience
Excellent phone presence with the ability to build rapport quickly and professionally
Strong multitasking and time-management skills in a high-volume, fast-paced environment
Confident decision-making skills with sound judgment and attention to detail
Ability to talk and type simultaneously; minimum typing speed of 45 WPM
Proficiency in Microsoft Office, Service Titan a plus!

Benefits

Great pay, with additional bonuses & spiffs
Medical/Dental/Vision
401k with 50% company match
Paid holidays and sick days
Work for a company that values it's employees
Motivating team environment
Team focused company culture

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#SWNLP

Pay Range

$24—$26 USD

About SWAN:

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.

We are always hiring friendly people who share our values of character, honor, and integrity.

About Swan Plumbing, Heating & Air

Provides residential plumbing and HVAC installation and repair services.

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