Shift: 1st shift 

City: Solon  

Swagelok, Northeast Ohio, USA
 

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio.  We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success.  Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers. 
 

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development. 

We strive to be a company where we all can do our best work with a true sense of purpose and belonging.  

Be Connected. Be Valued. Be You.  
 

We hope you’ll consider joining our team. 

Position Summary:

The Regional Business Manager (RBM) is responsible for the conveyance of corporate strategy into Sales and Service Center (SSC) actions and results by alignment and coordination of corporate functions to enable achievement of growth objectives. Having responsibility for a specific number of SSC’s, the RBM will drive accountability for results through an ongoing and two-way cadence of communication including visits to the SSC and virtual meetings. The RBM assists the SSC in the development of annual plans, strategic plans and execution. Additionally, the role provides input in establishing and monitoring key metrics; action planning; and related projects. The RBM will further drive commercialization efforts by developing and maintaining close working relationships with key customers and supporting the SSC teams in their own relationships with those customers. The ultimate objective of the role is to assist SSC’s grow sales revenues in alignment with Corporate strategic objectives.

Essential Duties & Responsibilities:

• Communicate Swagelok’s strategic plan and the DSS annual plans to assigned SSC’s.
• Develop detailed understanding of the SSC business, needs, opportunities and risks.
• Coordinate and align market managers, product managers, field engineering and other corporate resources in order to provide support and align with the SSC business and sales opportunities.
• Synthesize and communicate market, product and competitor intelligence information for use by the SSC and Corporate functional departments.

• Provide feedback to Swagelok corporate on SSC needs, and how those needs can be better supported.
• Coach and advise on preparation and the execution of Distributor annual plan.
• Assist SSC’s in understanding Swagelok’s approach to customer segmentation.
• Assist distributors with end customer related issues including corporate presence at customer sales visits, end customer relationships, order/quotation expedites, service/supply chain and business system issues.
• In collaboration with Swagelok’s Alliance group assist in the negotiation and management of Alliance and Key Customer accounts including local Agreements.
• Assist the SSC in interpreting and complying with Swagelok policies.
• Monitor key metrics and results and assist SSC with action planning around optimizing successes and mitigating areas of underperformance.
• Manage distributor transitions and onboarding activities.
• Identify best SSC practices and seek opportunities to share best practices with the broader enterprise.
• Compile Trip reports and corporate CRM data to capture the important visit details and action items.
• Help to facilitate Distributor Collaborative Groups and encourage CCG participation.
• Assist in identifying opportunities to expand SSC capabilities and support SSC quality competencies.
• Facilitate the further development of solution selling capabilities.

Education and/or Work Experience Requirements:

Required:

Education:     

Bachelor’s Degree is required

MBA preferred

Experience:  

Minimum of 7-10 years of business management experience, preferably in a sales or industrial distribution organization.   The ideal candidate has Swagelok distributor or relevant corporate experience.

Skills/Knowledge:      

Applies experience and knowledge at an organization level.  Demonstrates the ability to complete major and complex projects and to manage multiple projects simultaneously.  Advanced problem solving and significant decision-making abilities.  Strong project management/product development skills.  Excellent oral and written communication.  Excellent computer and typical office software skills.

Working Conditions and/or Physical Requirements:

• Working conditions associated with normal office environment.
• Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
• Ability to effectively communicate in both small and large groups and settings.
• Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
• Occasional domestic and/or international travel may be required.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards. 

To apply: 

1. Click ‘Apply Now’ to the role of interest, upload your resume and complete the application. 

2. Those that match our qualifications will be contacted to schedule a phone interview. 

Congratulations on taking the first step to Be Connected. Be Valued. Be You. 

Swagelok is proud to be an Equal Opportunity and Affirmative Action Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law 

Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. 

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. 

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