Capacity Management Program Manager

We are so glad you are interested in joining Sutter Health!

Organization:

SMCS-Valley Administration

Position Overview:

Responsible for the day-to-day operations and direction of one or more programs. Oversees and ensures the effective coordination of activities and resources of designated program(s) and projects that may impact operations, systems, other programs/departments and/or patients and their families. Understands the program's strategic goals and ensures that program objectives are accomplished within set parameters. Ensures that program activities are well planned, organized, and follow regulatory guidelines. Participates in the development and implementation of department goals and objectives.

Job Description:

JOB ACCOUNTABILITIES:
PROGRAM SUPPORT:
• Plans, directs, and coordinates activities for designated program(s) to ensure that goals and objectives are accomplished within pre-established parameters.
• Manages day-to-day program operations ensuring the program delivers high quality results/services.
• Develops and implements policies, standard work, processes and workflows to ensure effective and efficient operations.
• Evaluates existing program management practices and program effectiveness; makes recommendations and leads improvement efforts.
• Proactively identifies, addresses, and keeps program leads abreast of potential barriers or issues with program activities.
• Serves as a resource to the organization, providing direction for issue/problem resolution and responding timely to escalated issues.
• Serves as liaison to internal and external constituents and promotes program goals and objectives.
• Implements and enforces adherence to program, department, affiliate, and/or system standards, policies and procedures, and applicable standards, laws, and regulations.
• Provides in-service training upon request in areas of expertise.
• Ensures the maintenance of appropriate records and level of supplies.

REPORTING:
• Oversees and coordinates preparation of internal and external reports through gathering, analyzing, and summarizing program data and information.
• Works on overall program /project planning.
• Provides support to the departments by gathering and analyzing data for quality improvement efforts.
• Prepares presentation materials/reports, as needed.

PROGRAM MARKETING:
• Liaises with the Marketing and Communication departments to support the design and implementation of marketing strategies that increase the awareness and continued growth of the program.
• Evaluates and implements short- and long-term plans and goals for community/program outreach activities.
• Develops industry partnerships and promotes the program in the community.
• Ensures relevant standards, processes and regulations are upheld.

EDUCATION:

• Bachelor's: Business Administration, Healthcare Management or related field

TYPICAL EXPERIENCE:

• 2 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve program objectives.
• Organizational skills and the proven ability to manage multiple tasks and deadlines simultaneously.
• Effective communication skills are essential, with an emphasis on writing.
• Motivated and resourceful self-starter with the ability to anticipate needs, meet deadlines, and solve problems creatively, both independently and in team settings.
• Adaptability to interact with various types of visitors with poise and self-confidence.
• Desire and ability to work independently and autonomously.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $41.45 to $62.18 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Operates an integrated network of hospitals and medical clinics.