Associate - International Non-Voice Process

We are hiring for the position of Associate - International Non-Voice Process at Sutherland. This is a remote, full-time opportunity where you will be responsible for handling customer queries via chat or email. If you have excellent communication skills and a passion for delivering exceptional customer service, this role is perfect for you! Job Responsibilities: International Non-Voice Process - Manage and resolve customer queries via chat and email. - Provide accurate and timely information to customer inquiries. - Troubleshoot and resolve customer complaints effectively. - Collaborate with team members to achieve customer service targets. - Stay up-to-date with product knowledge and company policies. - Ensure customer satisfaction by maintaining a professional and friendly approach. - Adhere to company guidelines, security protocols, and service-level agreements. - Handle multiple customer interactions simultaneously while maintaining quality standards. - Document customer interactions and issues in the system for future reference. Requirements & Qualifications: International Non-Voice Process - Education: High School Diploma or Any Graduation (UG not mandatory). - Experience: Freshers are welcome; 0-1 year of experience in customer support preferred. - Skills: - Excellent written and verbal communication skills in English. - Strong problem-solving and analytical skills. - Ability to manage time efficiently in a fast-paced environment. - Proficiency in using computers, including chat/email software and CRM tools. - Active listening and attention to detail. - Ability to work independently and as part of a team. - Prior experience in a BPO or customer service environment is a plus.

Sutherland is a globally recognized leader in digital transformation and business process outsourcing (BPO). With over 35 years of experience, we specialize in delivering innovative solutions through AI, automation, and human-centered design. Our mission is to create exceptional brand experiences for our clients by combining technology with human expertise.