Associate – Customer Service Consultant

Sutherland is inviting applications for the position of Associate – Customer Service Consultant at its Hyderabad office. This opportunity is open to candidates with 0–2 years of experience, including freshers with strong communication skills and a customer-focused mindset. Key Responsibilities: Serve as the primary contact for Business-to-Business customers via Voice, Email, and Chat. Ensure timely and accurate responses while maintaining defined SLAs. Manage each customer interaction with professionalism, empathy, and problem-solving ability. Document calls and customer interactions with precision. Resolve customer concerns and suggest process improvements when needed. Maintain high performance in areas such as productivity, attendance, quality, and first-contact resolution. Required Skills: Proficient in spoken and written English. Strong email communication and customer handling skills. Ability to multitask across communication channels – Voice, Email, and Chat. Basic working knowledge of Windows OS. Understanding of email etiquette and professional tone. Ability to work independently and maintain customer focus. Adaptability to work in fast-paced, rotational shift environments.

Sutherland is a global digital transformation leader with over 37 years of experience delivering top-tier customer and employee experiences. Known for innovation in robotic automation and AI-driven services, the company blends design thinking, process engineering, and cutting-edge technologies to support clients across the world. Sutherland values trust, performance, and long-term relationships, offering a collaborative work culture called One Sutherland.