Content Moderator

Greetings From Sutherland! Sutherland is seeking an analytical and strategic-thinking person to join us as Associates. We are looking for an enthusiastic Content Moderators who is a self-learner to enrich client operations information with easy-to-follow articles or decision trees. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Location: Chennai -Perungalathur Experience: 6 months to 1year Work timing: Night Shifts The Offshore Content Moderator will closely review and moderate various types of user-generated content (text, images) on Our client's internal platform, ensuring adherence to established community guidelines. This role is essential in protecting the integrity of our platform and fostering a safe, inclusive environment. As an offshore agent, you will be responsible for consistently applying content policies across different content types while meeting defined quality and productivity targets. Key Responsibilities: • Content Review & Moderation: Accurately review and moderate user-generated content, including text, and images for adherence to community guidelines and safety standards. • Policy Application: Apply moderation policies effectively, ensuring decisions align with established standards and adjusting for nuances within cultural or regional contexts where applicable. Stay updated on policy changes, adapting quickly to new guidelines and escalation protocols. • Quality and Compliance: Meet or exceed quality targets for accuracy and consistency in moderation decisions, following defined KPIs. Adhere to all data privacy and security protocols in handling user data and maintaining confidentiality. • Reporting & Escalation: Escalate complex or highly sensitive cases to internal teams as required, following defined escalation procedures. Our most successful candidates will have: Proven experience as a content moderator, technical writer or similar role Portfolio of published articles Experience doing research using multiple sources Excellent English language written and verbal communication skills Ability to meet deadlines Both freshers and experienced can apply for this role. Graduate in any stream or related field Degree in English literature and journalism would be an added advantage Previous experience of working in Content Moderation would be an added advantage.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy...