Associates

Sutherland is actively hiring for the Associate – Back Office Analyst position in Chennai, Tamil Nadu. This role is ideal for individuals with strong analytical skills and a keen eye for detail, particularly those interested in finance and accounting operations. Qualifications & Skills : Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2025 Passout can apply Bachelor's degree in Business Management, Accounting, or a related field. Proficiency in MS Office applications. Strong analytical and detail-oriented skills. Excellent communication skills, both written and verbal. Flexibility to work in rotational shifts. Other Additional Skills required: Excellent verbal and written English language skills. Good analytical and typing skills. Flexibility to work shifts including nights. Candidates must reside within a radius of 25 Km of our office Additional Information Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal. Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week. Perks: Cab facilities available (within 25 Kms of office location). Roles and Responsibilities : Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Process invoices, expense reports, and payment requests in line with company policies. Ensure timely and accurate invoice processing. Maintain detailed records of accounts receivable to ensure up-to-date aging, application of credits and collections, and resolution of discrepancies. Collaborate with internal departments (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers – a responsibility we believe we should earn every day.