About the role
Sutherland is seeking an action-oriented and self-motivated person to join us as a **Collections Consultant**. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**Consultants in this role get to**:
**Be the Point of Contact**: Responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer.
**Define Sutherland Reputation**:Delivering an experience to every customer, meeting Oportun's service standards.
**Consistently Deliver**: Achieve all agreed KPI's.
**Keep Management Informed**:Work pro-actively to ensure potential issues are escalated appropriately.
**Qualifications**:
- Advanced English language skills (maintain an English conversation)-
- Negotiation Skills-
- Collection Skills-
- Able to work positively in a fast-paced, changing environment-
- Ability to multitask and have excellent organizational skills-
- Sees through the eyes of the customer-
- Articulate, bright and curious-
- Bachelor degree is a plus-
- Experience working in a customer-centric environment is a plus-
- Experience working in finances related field is a plus-
- Experience working in collections is a plus
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