Product Support Specialist

As a Product Support Specialist, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products. You will be the frontline of support, addressing customer inquiries, troubleshooting issues, and providing guidance to help them achieve their goals. Responsibilities: - Provide timely and effective support to customers via phone, email, and chat - Diagnose and resolve technical issues related to our products - Identify and escalate complex issues to the appropriate teams - Document customer interactions and feedback to improve our products and processes - Contribute to the continuous improvement of our support resources and tools - Stay up-to-date with our product features, updates, and best practices Requirements: - 1-3 years of experience in a customer support or technical support role - Strong communication and problem-solving skills - Proficiency in using various customer support tools and software - Familiarity with web-based applications and cloud-based products - Ability to work in a fast-paced, dynamic environment - Passion for delivering exceptional customer experiences

SurveyMonkey is a leading global survey software company that enables organizations of any size to collect and analyze feedback from employees, customers, website users, and the general public. SurveyMonkey's products, enterprise solutions, and integrations enable 345,000 active users to solve business problems, grow their organizations, and advance their careers with data, insights, and intelligent tools.