Gynoveda
Website:
gynoveda.com
Job details:
About the Role
- This role is responsible for end-to-end monitoring, auditing, and reporting of clinic operations through CCTV surveillance. You will ensure adherence to operational SOPs, staff discipline, patient experience, and fraud prevention across all clinics. This position is critical for real-time governance, accuracy of clinic operations, and identifying any compliance gaps.
- You will work closely with the Compliance, Operations & Internal Audit teams to strengthen on-ground discipline and ensure that every clinic maintains the highest standards of operational excellence.
What You’ll Own
Clinic Opening & Closing Timings Monitoring
- ● Monitor and audit clinic opening and closing times daily through CCTV cameras.
- ● Identify and report deviations from standard clinic operational hours.
- ● Maintain logs for late openings, early closures, or operational discrepancies.
- ● Share weekly compliance reports with the Operations team.
Staff Attendance & In-Out Timings Tracking
- ● Track staff arrival and departure times through CCTV footage.
- ● Monitor punctuality and discipline for front desk, doctors, and support staff.
- ● Raise alerts for repeated deviations or falsified attendance patterns.
Uniform & Grooming Compliance
- ● Ensure staff are in complete uniform as per brand guidelines.
- ● Monitor grooming standards, ID card display, and hygiene.
- ● Report non-compliance and maintain a monthly uniform audit scorecard.
Consultation Quality Monitoring & Audit
- ● Audit consultation videos to ensure SOP adherence.
- ● Evaluate doctor-patient communication quality, and process flow.
- ● Highlight deviation patterns.
- ● Maintain evidence-backed quality audit reports.
Surprise Visit Execution
- ● Conduct unannounced clinic visits as per governance plan.
- ● Verify display boards, staff presence, and operational hygiene.
- ● Report fraud indicators (staff, misreporting, revenue leakage risks).
- ● Document every surprise visit with photos, videos & compliance scoring.
Patient Count Verification & Monitoring
- ● Validate patient footfall vs. system entries through CCTV.
- ● Identify “missed entries” or ghost patients.
- ● Maintain daily footfall accuracy and exception reports.
Front Desk Customer Interaction Monitoring
- ● Audit front desk staff communication and process adherence.
- ● Observe greeting quality, waiting management, and service flow.
- ● Identify behavior gaps and recommend training interventions.
Revenue Leakage Monitoring & Identification
- ● Review billing-related CCTV footage to identify mismatch cases.
- ● Detect unbilled services, unauthorized discounts, or fake entries
Report preparation for the clinics under surveillance
- Key Result Areas (KRAs)
- ● Operational Discipline Compliance: 100% monitoring of clinic SOPs.
- ● Attendance & Visit Verification Accuracy: Zero mismatches in validated reports.
- ● Uniform & Conduct Compliance: Monthly compliance scoring above benchmark.
- ● Fraud & Revenue Leakage Identification: Early detection of high-risk patterns.
- ● Consultation & Customer Quality Score: Continuous improvement through audits.
Candidate Profile
● Experience: 2-6 Years in Operations audit, CCTV Monitoring, customer experience audits, compliance roles.
● Education: B.Com / M.Com; pursuing, Certification in audit/compliance are a plus point.
● Preferred Background: Exposure to multi-location retail, healthcare, hospitality or clinic chains with experience in handling internal Surveillance and audits.
Skills & Competencies:
- ● Strong observational and analytical skills.
- ● Comfortable reviewing long-duration CCTV footage.
- ● High attention to detail and documentation accuracy.
- ● Proficiency in Excel/Google Sheets and report preparation.
- ● Ability to detect anomalies and patterns early.
- ● Strong communication and evidence-based reporting skills.
Personality & DNA:
- ● Disciplined, vigilant, and process-driven.
- ● High integrity and ethical standards.
- ● Comfortable with repetitive auditing work.
- ● Calm under pressure with an ownership mindset.
Success Metrics (First 12 Months)
- ● 98%+ accuracy in all CCTV-based audit reports.
- ● Reduction in operational deviations across clinics.
- ● Proactive identification of revenue leakage cases.
- ● Improved staff discipline and visit compliance.
- ● Strengthened governance structure through consistent reporting.
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