Uplers
Website:
uplers.com
Job details:
Experience: 6.00 + years
Salary: INR 1000000-1500000 / year (based on experience)
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Hybrid ()
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers' client - Nuaav)
What do you need for this opportunity?
Must have skills required:
RCA, Support Manager, Technical Support, production support, Azure, Azure Machine Learning, Full Stack, Python
Nuaav is Looking for:
Job Title: SUPPORT MANAGER (L2/L3) hosted in Azure.
Location: Noida / Remote / Later Hybrid
Company: Nuaav
About Nuaav: Nuaav is a boutique consulting firm dedicated to being a strategic partner for corporate leaders. We deliver impactful business results through specialized, high-touch technology solutions designed for rapidly evolving environments.
- Location: India (Noida Hybrid)
- Experience: 8+ years
- English: Advanced / Client-Facing
- Cloud: Microsoft Azure
- Domain: Retail / Enterprise Platforms
- Team: Support L2/L3
- Budget – 10L-15L
- Open Positions: 1
Role Overview: We are seeking a Support Manager to lead L2/L3 production support operations across enterprise retail platforms hosted in Azure.
- Lead L2/L3 support teams across multiple regions.
- Oversee production of incident management and escalation handling.
- Act as a primary point of contact for high-severity (P1/P2) issues.
- Coordinate L3/L4 technical support across Engineering and Infra teams.
- Ensure SLA compliance and performance tracking.
- Implement continuous improvement processes to reduce recurring incidents.
- Drive root cause analysis (RCA) and post-mortem documentation.
- Manage on-call rotations and support coverage models.
- Provide reporting and service metrics to leadership and stakeholders.
Qualifications:
- 8+ years of experience in Production Support or Application Support roles.
- Proven experience managing L2/L3 support teams.
- Stakeholder management.
- KPI / Metrics driven approach.
- Strong ownership.
- Experience handling L3/L4 escalation management.
- Advanced English communication skills both in writing and verbal.
- JIRA as tool to document knowledge and customer communication.
- Cross functional communication.
- Customer obsession.
Soft Skills:
- Strong leadership and crisis management skills.
- Excellent stakeholder communication.
- High accountability and ownership mindset.
- Structured and calm under pressure.
- Continuous improvement orientation.
Nice to Have:
- Retail industry experience.
- Experience supporting distributed or global teams.
- Familiarity with monitoring and observability tools.
- Experience with DevOps-aligned support models.
- Solid knowledge of incident management frameworks (ITIL preferred).
- Understanding of Azure-based enterprise environments.
This role offers an exciting opportunity to lead and scale mission-critical data infrastructure at Nuaav.
Why Join Nuaav?
- Opportunity to work in a strong AI driven consulting firm with direct client engagement and high-impact projects.
- Be part of a dynamic environment focused on innovation, agility, and quality over volume.
- Exposure to cutting-edge technologies across data engineering, AI, and product platforms.
- Work on global-scale digital transformation projects with close collaboration alongside senior consultants and corporate leaders.
- A culture that values personalized growth, client-centric excellence, and thought leadership.
Location: Noida / Remote / Hybrid
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Click on Apply to know more.