DYNAMO INFO TECHNOLOGIES PVT LTD
Website:
dynamoinfotech.com
Job details:
JOB DESCRIPTION
Support Manager – SAP S/4HANA (AMC / Managed Services)Dynamo Infotech · Onsite – Client Location · Full-time · 8–12 Years Experience
About the RoleDynamo Infotech is seeking an experienced Support Manager to lead SAP S/4HANA Application Management Support (AMC) delivery for a key client, based onsite at the client location. You will own the day-to-day health of a live S/4HANA landscape — managing the support team, SLA performance, and the client relationship — while serving as the senior escalation point for business-critical issues.
This is a hands-on leadership role suited to someone who has moved beyond pure implementation work and enjoys the discipline of running a stable, well-governed support operation.
Key Responsibilities• Delivery ownership — Own end-to-end AMC / Managed Services delivery for the client’s SAP S/4HANA landscape, ensuring response and resolution SLAs are consistently met across L1, L2, and L3 tiers.
• Team leadership — Lead, mentor, and allocate a team of functional and technical consultants handling incident, problem, and change management.
• Client relationship — Act as the primary point of contact for client IT and business stakeholders on all support matters, including status reporting, escalation handling, and governance meetings.
• Queue governance — Review and prioritise the ticket queue daily, ensuring correct triage, clear ownership, and adherence to defined turnaround times; personally own critical and high-severity incidents through to closure.
• Problem management — Drive root-cause analysis on recurring issues and push for permanent fixes rather than repeated workarounds.
• Cross-functional coordination — Coordinate with Basis, technical/ABAP, and functional module teams to resolve issues that span multiple areas of the landscape.
• Change control — Manage the change control process for support transports and minor enhancements, ensuring proper testing, approval, and documentation before deployment.
• Reporting — Track and report support KPIs — ticket volume, SLA compliance, ageing, backlog, and CSAT — to both internal leadership and the client.
• System stewardship — Support periodic system health checks, patch and upgrade cycles, and audit or compliance requirements as they relate to ongoing support.
• Continuous improvement — Identify automation opportunities, maintain the knowledge base, and refine processes to reduce recurring effort and ticket volume over time.
Required Skills & Experience• 8–12 years of overall SAP experience, with substantial time spent in AMC / Application Managed Services support roles rather than implementation alone.
• Hands-on experience supporting a live SAP S/4HANA environment (Public or Private Cloud), with strong working knowledge across core modules — FI, MM, SD, CO — and how they integrate.
• Proven track record managing a support team and being accountable for SLA delivery in a client-facing AMC engagement.
• Strong incident, problem, and change management discipline; comfortable working within structured ITSM tools and ticketing processes.
• Excellent client-facing communication skills, with the ability to manage escalations calmly and represent the support team credibly to client leadership.
• Experience coordinating with Basis and technical (ABAP) teams on issues requiring cross-functional resolution.
• Willingness to work onsite at the client location on a full-time basis.
Preferred Qualifications• SAP certification in one or more relevant modules.
• Familiarity with Indian statutory and localisation requirements — GST, e-invoicing, TDS — within an SAP context.
• Exposure to SAP Ariba, SuccessFactors, or other adjacent SAP solutions in a support capacity.
• ITIL Foundation certification or equivalent process training.
• Bachelor’s degree in Engineering, Computer Science, Commerce, or a related discipline.
What We Offer• Ownership of a live, business-critical S/4HANA landscape — real impact, not ticket-pushing.
• A leadership role with direct client exposure and genuine autonomy to shape support processes.
• Competitive compensation aligned to experience, with structured growth into practice or account leadership.
How to ApplyEmail: sivasankar@dynamoinfotech.com
Subject line: Support Manager – SAP S/4HANA whatsup : 9036060330
Please include your current CTC, expected CTC, and notice period along with your CV.
Click on Apply to know more.