Support LeadVirtusafull-timeRequired skillsKPIproduction supportRoot Cause AnalysisAbout the role Virtusa Website: virtusa.com Job details: Support Lead ResponsibilitiesLead application production support activities across L1/L2/L3 teams.Manage incidents, service requests, problem management, and escalations.Ensure SLA/KPI adherence for incident resolution and response times.Conduct Root Cause Analysis (RCA) for critical incidents and track preventive actions.Coordinate with development, infrastructure, and business teams during production issues.Drive operational excellence and service improvement initiatives.Manage release support, deployment coordination, and hypercare activities.Maintain support documentation, knowledge base, and operational runbooks.Monitor support dashboards and ensure proactive issue identification. Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.