Confio Technologies Private Limited
Website:
confiolabs.com
Job details:
Job Summary
Provide technical support to customers, for home-automation and electronics products. This is an office-based support role. You will not visit sites, but you will guide field installers and customers over phone, video, and chat. Strong electronics basics and fluent Hindi are mandatory.
Mandatory :Hindi Natural Speaker
Key Responsibilities / Duties
- Technical Support
- Assist installers with wiring, configuration, and troubleshooting over call/video.
- Diagnose hardware issues: sensors, relays, loads, power supplies, modules.
- Verify installation photos, wiring diagrams, and provide correction steps.
- Log issues clearly and escalate to R&D/QC when required.
- Coordination & Issue Tracking
- Maintain detailed support logs, ticket status, and follow-ups.
- Ensure issues are resolved within defined SLAs.
- Raise recurring issues to QC and R&D for product improvements.
- Product Knowledge & Testing
- Understand basics of circuits, relays, loads, communication interfaces.
- Perform simple bench testing of units if needed.
- Support QC during new batch validations.
- Documentation
- Update wiring diagrams, FAQs, troubleshooting sheets.
- Create simple guides for common installer mistakes and solutions.
Required Skills & Qualifications
- Diploma/BE in Electronics/Electrical/E&C.
- Strong understanding of voltage, current, relays, loads, wiring basics.
- Good troubleshooting ability and clear logical thinking.
- Fluent Hindi is mandatory (you will communicate with installers across India).
- Basic English for reporting and documentation.
- Ability to remain calm during support calls and resolve issues practically.
Good to Have
- Experience in home automation, ELV, security systems, or similar.
- Prior support experience for electronics or hardware products.
- Familiarity with multimeter usage and basic hardware testing.
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