TEKsystems
Website:
teksystems.com
Job details:
We're Hiring | NOC Support Engineer - OTT / Live Streaming
Location: Hyderabad
Shift Timing: 24/7 Rotational Shifts
Employment Type: Full-Time
Work Model: Work From Office
Are you passionate about NOC Support, Live Streaming, OTT Platforms and Video Operations?
We are looking for a highly motivated Support Engineer - OTT / Live Streaming to join our support team. This role is responsible for monitoring, supporting, troubleshooting, and ensuring seamless delivery of live and on-demand video content across OTT platforms. The ideal candidate should have strong experience in NOC support, incident management, monitoring tools, live streaming operations, video delivery technologies and customer-facing support environments.
Required Qualifications
- 3+ years of experience in NOC Support, Technical Support, NOC Operations, Live Operations, or OTT Support environments.
- Experience supporting OTT platforms, live streaming workflows, media delivery systems or digital video services.
- Experience monitoring and troubleshooting live video streaming events.
- Experience using ticketing and service management tools
- Knowledge of video encoding, transcoding, packaging and content delivery workflows.
- Understanding of CDN concepts and video distribution architectures.
- Experience working in Linux/Unix environments and analyzing application logs.
- Experience supporting cloud-based applications and services (AWS preferred).
- Ability to analyze large volumes of operational data and identify patterns impacting service quality.
- Strong troubleshooting, root cause analysis, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work effectively during high-pressure live events and critical incidents.
Preferred Qualifications
- Experience providing technical support for streaming video delivery pipelines and OTT consumer devices.
- Understanding of video encoding and transcoding technologies.
- Fundamental knowledge of AWS technologies.
- Experience with on-site, live video production or master control facility.
- Experience working with live streaming content.
- Understanding of IT service management best practi
Key Responsibilities
- Execute multiple live streaming events concurrently; be the sole owner of many tier-1 live events for our customers making sure they have the highest quality experience.
- Work with senior engineers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes.
- Deliver reports to senior leadership and follow up on post-event tasks.
- Aid in testing of operational tools that improve efficiency through automation.
- Drive long-term solutions to issues and eliminate risk of recurrence.
- Understand high-level technical aspects of streaming video systems and services and correlate a/v defects to root causes.
- Work on live video operations and maintenance, driving efficiency improvements through automation.
- Live event system and support reporting.
- Customer notification and workflow co-ordination with follow-up to maintain service level agreements.
- Creating and maintaining team specific knowledge-base articles and operational and training documentation.
- Onboarding new properties, ensure documentation is complete, tools are updated, and engineers trained prior to launch.
Click on Apply to know more.
