Exeter Premedia Services
Website:
exeterpremedia.com
Job details:
Job Description
Job Description
We are looking for Customer support engineers who are able to work in client-facing positions and manage technical concerns. A customer support engineer must address the questions, worries, and complaints of the clientele regarding the technological goods of the business.
What you’ll do
- Identify patterns and possibilities to enhance products and services by analyzing support requests
- Give customers step-by-step instructions for resolving technological issues
- Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips
- Diagnose technical issues and assist with their requests
- Train or educate the users and create training programs or materials
- Work with the team to evaluate complex customer problem, identify root causes and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQs for product support activities.
- Document support activities, customer issues and resolutions for reference purposes
- Organize teams to identify, investigate and recommend appropriate corrective or preventive actions to improve product quality and/or reliability
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Create scripts and small utilities to debug and fix issues.
Requirements
Skills/Experience
- Attention to detail and good problem-solving skills.
- Excellent listening skills.
- Excellent written and verbal communication skills.
- Strong multitasking, organization, and priority-setting skills.
- Proficiency in tracking performance indicators and documenting processes.
- Excellent telephone manners and skills.
- Outstanding time management skills.
- Ability to communicate ideas and proposals clearly and to offer constructive criticism
- Ability to operate autonomously without being closely supervised
- Willingness to collaborate with a group or team to achieve a common aim.
- Willingness to interact with other departments to accomplish shared objectives
Eligibility Criteria
- Role : Customer Support Engineer
- Location : Chennai
- Qualification : B.Sc (CS), B.E , B.Tech or any computer science & IT related degree.
- 1-3 years of experience.
- Scripting and coding experience is a plus
- Should have experience analyzing data using excel and similar tools and presenting inferences.
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