Etech Global Services
Website:
etechgs.com
Job details:
Job Role: Support Engineer
Job mode: Work From Home
Experience: 2-5 years
Shift: 1:30 PM – 10:30 PM / 3:30 PM – 12:30 AM / 4:30 PM – 1:30 AM / 5:30 PM — 2:30 AM (Flexibility is required per Business/Client requirements)
NP: Immediate joiner
Communication Skills: Excellent
What You’ll Be Doing:
- Solves Problems with Efficiency - Skilled at analysing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity.
- Has a Bias for Action - Prioritises work, sets deadlines, and delivers results. Action-oriented, Drives results, Ensures accountability, Plans and Aligns.
- Continuous Improvement and Innovation - Proactively find opportunities for improvement; appropriately leverages technology, and optimises processes to improve organisational performance.Tech Savvy, Being Resilient, Optimises Work Processes, Cultivates Innovation.
- Enables the Success of Others - Find value in helping others succeed. Effectively leverage their knowledge and experience to multiply the impact of those around them. Customer Focus, Interpersonal Savvy, Manages complexity, Strategic Mindset.
We expect you to have:
- Bachelor’s degree or equivalent work experience.
- Good understanding of JavaScript, XML, HTML, and CSS.
- Knowledge of SaaS technologies and platforms
- Experience with the client platform and Salesforce Service Cloud is a plus.
- 3 + years (s) of experience working in a Salesforce Case Management tool, technical, support, or customer service-focused environment.
- Excellent verbal and written communication skills in English.
- Team player who can lead and make decisions in difficult and ambiguous situations.
- Experience working in a startup environment.
- Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.
- Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]
Click on Apply to know more.