Support Engineer - 2
Comviva
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- Python
- AWS
- Apache
- Apache Kafka
- change management
- containerization
- Docker
- Elasticsearch
- ETL
- GCP
- Kafka
- Kibana
- Kubernetes
- Linux
- Oracle
- PostgreSQL
- Root Cause Analysis
- Shell Scripting
About the role
Comviva
Website:
comviva.com
Job details:
Key Accountabilities
- Handle escalated L2 tickets for telecom applications.
- Perform root cause analysis and provide permanent fixes.
- Coordinate with L3 teams/vendors for unresolved issues.
- Lead and mentor L2 support engineers.
- Allocate workload, monitor performance, and ensure SLA adherence.
- Conduct knowledge-sharing sessions and maintain skill matrix.
- Ensure proactive detection and resolution of issues before business impact.
- Validate and implement application changes in production with change request process.
- Provide timely updates to business teams on incidents and outages.
- Drive weekly governance calls with customer for status and escalations.
- Follow the process to include MOP/SOP for changes and operations.
- Drive corrective and preventive actions for high-severity incidents.
- Ensure adherence to ITIL processes (Incident, Problem, Change Management).
- Identify automation opportunities using Shell scripting and Python.
- Drive process improvements and reduce incident recurrence.
Mandatory Skills
- Operating Systems: Linux (advanced troubleshooting and scripting).
- Databases: Oracle, PostgreSQL (SQL, PL/SQL, performance tuning).
- Monitoring Tools: Zabbix, Grafana.
- ITIL Framework: Incident, Problem, Change Management.
- Containerization & Orchestration: Docker, Kubernetes.
- Load Balancer: HAProxy configuration and troubleshooting.
- Messaging & Streaming: Apache Kafka.
- Logging & Analytics: ELK Stack (Elasticsearch, Logstash, Kibana).
- Scripting & Automation: Shell scripting and Python.
- Application Support Expertise: Telecom OSS/BSS systems.
- Communication & Leadership: Strong stakeholder management and team leadership.
Desirable Skills
- Cloud Exposure: AWS/GCP basics.
- Performance Optimization: Database and application tuning.
- Reporting: ETL.
- Certifications: ITIL Foundation, Docker/Kubernetes certifications, Redhat.
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