Edzym
Website:
edzym.com
Job details:
Company Description
Edzym is an online educational service that aims to make education accessible to all. Founded by a team of learners and educators, we provide bespoke training programs designed to help learners effectively and efficiently acquire knowledge. Currently, we offer online English learning programs and discounted after-school tuition.
Role Description
This is a part-time remote role for a Support Counselor at Edzym. As a Support Counselor, you will be responsible for providing assistance and guidance to learners, addressing their inquiries and concerns. You will monitor learner progress, provide feedback, and ensure a positive and engaging learning experience. The role also includes administrative tasks such as maintaining learner records and coordinating with other team members.
Qualifications
- Excellent interpersonal and communication skills
- Strong problem-solving and analytical abilities
- Patience and empathy to effectively support learners
- Experience in customer service or support roles
- Proficiency in using online learning platforms
- Organizational and time management skills
- Ability to work independently and remotely
- Background in education or teaching is a plus
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical skills
- Empathy and patience in dealing with learners
- Ability to work independently and remotely
- Experience in customer support or counseling is a plus
- Knowledge of online educational platforms
- Bachelor's degree in Education or a related field.
- Ability to perform under pressure
- Ensure unbeatable Customer Experience as the primary responsibility
- Take ownership of the shift from the previous customer support agent and ensure smooth handovers to the next shift
- Provide prompt and courteous responses to customer inquiries via chat, and phone (within 4 mins)
- Connecting with new leads over the call and getting to know their expectations and sharing the platform features
- Ensuring the class quality by observing the classes and reviewing them and providing the relevant feedback.
- Assist customers with product-related concerns and technical issues.
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Tracking the classes and marking the attendance
- Please note that this role may require you to work in rotational shifts
- Weekly off will be on Wednesday or Thursday
- Own laptop and high-speed internet connection
- Shift timings 9:30am to 5:30 PM (8 hrs login time on a daily basis)
- Monthly compensation will Rs 8000.
Click on Apply to know more.