SMB Automation Private Limited
Website:
smb-automation.com
Job details:
Company Description
SMB Automation Private Limited specializes in office automation system integration, offering solutions such as EPABX systems, CCTV surveillance, access and attendance solutions, and audio-visual automation for boardrooms. With a focus on tailored automation technology, SMB provides high-quality, effective solutions to meet diverse business needs. The company is committed to staying at the forefront of technological advancements in the industry, fostering innovation to improve efficiency and security for clients worldwide.
Role Description
This is a full-time on-site role for a Support Coordinator based in Mumbai. The Support Coordinator will handle day-to-day case management, offer technical support to resolve client issues, and deliver outstanding customer service. The role also involves liaising with various stakeholders, ensuring effective communication, and maintaining record-keeping for all client-related interactions.
Key Responsibilities
📌 Handle inbound and outbound calls professionally.
📌 Maintain regular follow-ups with clients/candidates.
📌 Update and manage records in the CRM system.
📌 Coordinate with internal teams for smooth communication.
📌 Share timely updates and resolve basic queries.
📌 Maintain call reports and follow-up trackers.
📌 Build and maintain positive relationships with Customers .
Requirements:
📌 Good communication and interpersonal skills.
📌 Basic knowledge of CRM tools and MS Office.
📌 Strong follow-up and coordination skills.
📌 Ability to handle multiple conversations efficiently.
📌 Customer support experience preferred.
Location:
📍Fort, Mumbai
Joining
Immediate joiners preferred
Click on Apply to know more.