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Job details:
Job Title: Learner Success Mentor
📍 Location: Mumbai (Marol)
💼 Employment Type: Full-Time
About the Role
We are looking for a dedicated and student-focused Learner Success Mentor to support learners throughout their academic journey. The ideal candidate should possess strong communication skills, a learner-first mindset, and the ability to guide and motivate students to successfully complete their programs.
Key Responsibilities
- Resolve day-to-day learner queries within defined SLAs
- Mentor learners by providing academic guidance, motivation, and goal-setting support
- Communicate weekly milestones and updates via email, WhatsApp, and phone calls
- Track learner engagement and adapt mentorship strategies accordingly
- Manage multiple learners effectively while identifying their strengths and development areas
- Ensure a positive learner experience through proactive support and communication
Skills Required
- Strong active listening and problem-solving skills
- Excellent verbal and written English communication
- High customer-centric approach and learner empathy
- Good time management and multitasking abilities
- Ability to maintain consistent learner engagement and follow-ups
Qualifications
- Graduate in any discipline
- Prior experience in mentoring, customer success, academic support, or learner engagement is preferred
Work Details
- 6-day working week
- Weekends mandatory (WFH/Remote on weekends)
- 1 weekday off
📩 Interested candidates can apply by sharing their updated resume.
Click on Apply to know more.