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📄 Job Description
Job Title: Learner Success Mentor
Location: Mumbai (Marol)
Employment Type: Full-time
🌟 About the Role
We are looking for a passionate and student-focused Learner Success Mentor who will play a key role in guiding learners throughout their program journey. This role requires strong communication, ownership, and a customer-first mindset to ensure an exceptional learner experience.
🎯 Key Responsibilities
- Resolve day-to-day learner queries within defined SLAs
- Mentor learners through regular interactions (calls, emails, WhatsApp)
- Provide academic guidance, motivation, and goal-setting support
- Track learner progress and engagement data
- Share weekly milestones and ensure learners stay on track
- Identify learner challenges and proactively provide solutions
- Manage multiple learners efficiently while maintaining quality engagement
🧠 Skills & Competencies
- Strong communication skills (spoken & written English)
- Excellent active listening and problem-solving ability
- High customer-centric approach
- Strong time management and multitasking skills
- Ability to build rapport and maintain learner relationships
🎓 Eligibility Criteria
- Graduate in any discipline
- Prior experience in mentoring, customer success, academic advising, or similar roles is preferred
💼 Work Details
- 6-day working week
- Weekends mandatory (Work From Home)
- 1 weekly off (weekday)
Click on Apply to know more.