CGI
Website:
cgi.com
Job details:
Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: PMO - Support Analyst
Position: PMO - Support Analyst
Experience: 2 – 5 Years
Category: IT Infrastructure
Main location: Mumbai
Position ID: J0526-0938
Responsibilities
Direct Responsibilities
1 Provide first class support to all users of the application system in a timely and efficient manner.
2 Liaise with the developers to communicate issues raised by the business
3 Communicating with the global team to resolve issues.
4 Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
5 Build a working knowledge of the systems and business area in order to provide a high level of support.
6 Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
7 Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
8 The systems which team supports are classified as Tier 1 ﴾business critical﴿ which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
9 Ability to work within tight deadlines
10 Ability to work independently and as part of a team.
11 Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user.
12 Monitoring alerts and coordinating with DEV team support team and users for further action.
13 Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor
14 Ability and willingness to rotate in various shifts during weekdays and flexible with on call support requirement.
15 Ability and willingness to work on weekends on demand basis as per the shift roster
16 Good communication (written & verbal English) skills
17 Nice to have function knowledge or ready to work on function issues.
18 Flexible working in shifts, with at least 1 week of night shift in a month
Contributing Responsibilities
1 REPORTING SUPPORT
Produce reports from Service Now/infrastructure tools for performance statistics
2 PRODUCTION
Act as functional first line support and Perform first level of investigation for incidents and requests raised from user.
3 SUPPORT
First line of support between end users and DEV team.
4 MONITORING.
Monitoring daily production batches, alerts and notification, daily health check of system
Technical & Behavioral Competencies
1 Experience with Enterprise Data Integration solutions
2 Experience in working in Onsite-Offshore environment
3 Experience in Database SQL, Unix, ITIL. Knowledge on Dynatrace ( optional ), C++ ( optional )
Specific Qualifications:
Bachelor Degree or equivalent
Skills Referential (Required Knowledge, Skills And Abilities)
Technical Skills:
- SQL
- Unix
- Shell Scripting
- ITIL
- Knowledge on Dynatrace (Optional)
Behavioral Skills:
- Communication skills - oral & written
- Critical thinking
- Adaptability
- Creativity & Innovation / Problem solving
Education Level: Bachelor Degree or equivalent
Location: Mumbai
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Click on Apply to know more.