Supio is a trusted AI platform purpose-built for law firms, reshaping how data drives impactful outcomes. Our innovative approach blends technology with deep legal expertise, making us a leader in our field. We go beyond surface-level AI to deeply understand our customers’ daily needs, empowering law firms with unparalleled data insights. Supio delivers human-level, accurate analysis of complex data and legal records, quickly and efficiently bringing critical insights when they matter most. Trusted by top litigation lawyers, our platform has supported over $1 billion in settlements.

Headquartered in Seattle with an office in San Francisco, we raised $60M Series B in April 2025 led by Sapphire Ventures with Mayfield and Thomson Reuters Ventures, bringing total funding to $91M. We're scaling rapidly and looking for exceptional talent to join us in this next phase of growth.

​​We're looking for passionate team members who are motivated by our mission and ready to help us achieve it.

Who We’re Looking For

We are seeking a motivated and customer-centric Customer Success Associate to support our

growing portfolio of law firm clients. This is an excellent opportunity to launch your career in

customer success within a fast-moving, AI-driven environment. You will work alongside senior

Customer Success Managers to help clients onboard, adopt, and get maximum value from Supio’s

platform. The ideal candidate is eager to learn, thrives on building relationships, and is energized

by our mission to transform how law firms leverage data.

Key Responsibilities:

Customer Relationship Support

• Assist in managing day-to-day client interactions, serving as a responsive and reliable point of

contact for assigned accounts.

• Participate in regular check-ins and business reviews, helping to document customer goals

and track progress toward them.

• Build trust with customers by demonstrating genuine care for their outcomes and following

through on commitments.

Onboarding and Implementation

• Support new customers through the onboarding process, coordinating training sessions and

ensuring smooth platform adoption.

• Help create and maintain customized success plans in collaboration with senior CSMs to

accelerate customer time-to-value.

• Act with urgency to address onboarding questions and remove early-stage barriers to

customer success.

Account Health and Retention

• Monitor customer health metrics and usage data, flagging at-risk accounts to senior team

members for proactive outreach.

• Assist in preparing and delivering materials for renewal conversations and expansion

discussions.

• Collaborate cross-functionally with Sales, Product, and Support teams to resolve customer

issues efficiently.

Product Knowledge and Customer Education

• Develop a strong working knowledge of Supio’s platform to answer customer questions and

guide best practices.

• Help create and maintain customer-facing resources such as training guides, FAQs, and how-

to documentation.

• Leverage AI tools to identify customer needs and deliver timely, relevant recommendations.

Reporting and Continuous Learning

• Track and log customer interactions and account updates in the CRM to maintain accurate

records.

• Assist in preparing reports on account status and customer health for internal stakeholders.

• Stay current with industry trends, customer success methodologies, and Supio product

updates to continuously grow your expertise.

Skills and Competencies

• Strong interpersonal skills with a genuine passion for helping customers succeed.

• Eagerness to learn and grow in a fast-paced, AI-driven environment.

• Ability to manage multiple tasks and priorities simultaneously while maintaining attention to

detail.

• Collaborative mindset with clear, professional written and verbal communication skills.

• Customer-first orientation with a proactive, problem-solving attitude.

• Comfort with technology platforms and openness to leveraging AI tools in daily work.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent

experience.

• 1–2 years of experience in a customer-facing role such as customer success, account

management, client support, or sales.

• Excellent written and verbal communication skills.

• Strong organizational skills and ability to prioritize in a dynamic environment.

• Basic familiarity with CRM platforms (e.g., Salesforce, HubSpot) or customer success tools.

Preferred Qualifications

• Experience in SaaS or technology industry.

• Internship or work experience at a startup or growth-stage company.

• Exposure to data analysis or familiarity with customer health scoring concepts.

• Interest in legal technology or AI-driven products.