ORBCOMM
Website:
orbcomm.com
Job details:
Join Us as the Supervisor, Order Management!
Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we're looking for a customer-focused and operationally driven Supervisor, Order Managemen
t to lead our Order Management team. If you're passionate about developing high-performing teams, driving operational excellence, and ensuring a seamless order-to-ship experience for our customers, we'd love to hear from you.
Why You'll Love Working Here
As the Supervisor, Order Management, you will lead the daily execution of ORBCOMM's order management operations, ensuring customer orders are processed accurately, efficiently, and in accordance with established service level agreements. You'll supervise a team of Order Management Specialists while serving as the first point of escalation for operational issues, balancing workload priorities and supporting continuous improvement initiatives.
Working closely with Sales, Supply Chain, Finance, Customer Success, and other cross-functional partners, you'll help optimize the order-to-ship lifecycle, improve operational performance, and deliver an exceptional customer experience.
This role is based out of our Hyderabad office. We operate in an onsite work environment.
What You'll Do
Team Leadership & Daily Operations
- Lead the day-to-day activities of the Order Management team, ensuring customer orders are processed accurately and within established service level agreements.
- Assign, prioritize, and balance workloads to support daily operational demands and business priorities.
- Coach, mentor, and develop team members while reinforcing standard work, operational procedures, and best practices.
- Support the onboarding and training of new team members.
- Monitor team attendance, productivity, and operational coverage tomaintainbusiness continuity.
Order Management & Operational Execution
- Oversee daily order entry, validation, and fulfillment activities to ensure accuracy, completeness, and compliance.
- Monitor operational KPIs including order accuracy, backlog levels, order holds, and SLA performance.
- Conduct daily backlog and order status reviews to proactively identify and resolve operational issues.
- Serve as the first point of escalation for complex order management issues, partnering with internal stakeholders to drivetimelyresolution.
Process Excellence & Continuous Improvement
- Ensure consistent execution of order management processes, controls, and compliance requirements.
- Identifyrecurring operational issues, process gaps, and opportunities to improve efficiency and customer experience.
- Support the implementation of process improvements, system enhancements, and documentation updates.
- Promote a culture of operational excellence, accountability, and continuous improvement across the team.
Reporting & Cross-Functional Collaboration
- Maintain visibility into daily operational performance through reporting and KPI tracking.
- Prepare and communicate reports on order volumes, backlog trends, SLA performance, and operational metrics.
- Provide operational insights and recommendations to the Manager, Order Management, to support workforce planning and continuous improvement initiatives.
- Collaborate closely with Sales, Supply Chain, Finance, Customer Success, and other business partners to support a seamless order-to-ship process and positive customer experience.
Who You Are
You're a collaborative operations leader who enjoys developing people, solving complex operational challenges, and driving continuous improvement. You thrive in fast-paced environments where accuracy, customer focus, and operational excellence are critical to business success.
If You Have
- Bachelor's degree in Business Administration , Supply Chain Management, or a related field preferred.
- 2–3 years of experience in Customer Operations, Sales Operations, Order Management, or a related operational environment.
- Must have 3+ years of experience leading or supervising a team, either formally or informally.
- Hands-on experience supporting order-to-ship processes within a customer-focused organization.
- Strong understanding of the end-to-end order management lifecycle.
- Experience working with ERP platforms such as SAP, Oracle, NetSuite, or similar enterprise systems.
- Experience using CRM platforms such as Salesforce.
- Ability to prioritize competing priorities and lead teams in a fast-paced, SLA-driven environment.
- Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- A customer-first mindset witha strong senseof urgency and accountability.
- Proven ability to collaborate effectively across multiple business functions.
- Leverage AI-enabled tools and automation to support daily tasks and productivity.
- Commitment to continuous learning in digital and AI literacy.
Then we want to meet you!
The Benefits of Working Here
A career with ORBCOMM offers the opportunity to grow your skills in a collaborative, innovative environment. We provide a competitive, locally relevant benefits package designed to support employees around the world. Benefits vary by location and may include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and employee discounts.
How We Hire
ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.
About Us
At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com !
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
Job Seeker Awareness Notice
ORBCOMM is proud to hire exceptional talent around the world. As part of our commitment to providing a positive candidate experience, please note that ORBCOMM will never request payment to apply for a job or require the purchase of training, certifications, or courses as a condition of employment.
Official ORBCOMM job opportunities are posted only through our official Careers page and authorized company channels.
If you have questions about a communication claiming to be from ORBCOMM, please contact talentacquisition @ orbcomm.com before taking any action.
Click on Apply to know more.
