Onboarding Consultant

Superside is looking for an Onboarding Consultant, for the Onboarding Services team to guide customers through the initial stages of their journey with Superside. As such, you’ll tailor the onboarding process to our customers’ needs, ensuring their successful integration into our creative ecosystem, and helping strengthen our partnerships with them. Onboarding is a meaningful time in our customer’s journey as it often predicts retention. Customers will range from up-and-coming start-ups to well established brands and companies like Meta, Amazon, Shopify and Google. Reporting to the Onboarding Services Team Leader, success in this role will be measured by your ability to serve as a trusted advisor to both the customer and internal account teams, facilitating a seamless onboarding experience and fostering strong, lasting relationships.