Superside is looking for a strategic Enterprise Customer Success Manager to manage and nurture a portfolio of approximately 20 dynamic, predominantly US-based Enterprise accounts. We offer tailored AI-powered creative solutions, empowering Enterprise companies to unlock growth through strategic marketing and design services that blend agility with expertise. In this role, you will be a trusted advisor to customers, ensuring they maximize their value from Superside. Your mission is to drive retention, expansion, and satisfaction by engaging end-users and executives, guiding them to adopt, love, and grow with Superside.
This role is different from a Customer Support position. It requires a strategic, proactive approach to our customers, understanding their strategy and future needs before any issues arise. Success in this role requires beyond support to anticipate customer needs, drive adoption, and implement scalable processes that enhance the customer experience.
What You'll
- Serve as a trusted advisor, understanding clients’ unique goals and aligning our creative solutions to support their growth.
- Work closely with onboarding and sales teams to ensure seamless implementation, training, and adoption of Superside’s services.
- Monitor account health, proactively ensure retention, and identify expansion and upselling opportunities.
- Partner seamlessly with our creative, operations, and support teams to deliver exceptional customer experiences and swiftly resolve any issue
- Build relationships at all levels, from end-users to executives, to drive engagement and long-term success.
- Implement scalable processes and leverage technology to manage accounts effectively, ensuring consistent quality and customer satisfaction.
What You'll Need To Succeed
- Bachelor’s degree or higher in Marketing, Business, Communications, Creative fields, or a related discipline.
- 5+ years of customer-facing experience in account management or customer success, preferably within Creative/Ad Agencies or SaaS environments.
- Exceptional verbal and written communication skills, with the ability to present ideas clearly, influence stakeholders, and set expectations assertively.
- Proven ability to build strong customer relationships, manage expectations, and drive customer success in a remote environment.
- Deep understanding of marketing, creative operations, and business growth strategies to align creative services with customer objectives.
- Strategic account planning expertise, with a track record of identifying opportunities to scale accounts, analyzing customer data, and proactively addressing challenges.
- Process-driven mindset, with strong prioritization and time management skills to balance personal touchpoints with scalable solutions while managing multiple accounts.
- Proactive, solutions-oriented approach, capable of navigating challenges and implementing improvements independently.
- Strong collaboration skills, working seamlessly with cross-functional teams to enhance customer success.
- Familiarity with CRM tools such as Salesforce and Planhat (a plus).
Why Join Us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us
- A global community of talented people working from more than 60 different coun
- triesFlexible working hours and fully remote setup. We've been remote from day one. No weird office legacy
- A high-pace, high-energy, and high-performance environment
- Trusting, ego-free and truth-seeking team members
- Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of this one
- A career path towards increased responsibility, mentorship and leadership. We grow, you grow
- Join us at the right time: impact the product as you would do in a startup with the resources of a profitable scaleup
- See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
- Disrupting a massive global industry with a huge market opportunity
