Alliance Recruitment Agency
Website:
alliancerecruitmentagency.com
Job details:
Job Title: Front Office Staff
Industry: Supermarket / Retail
Location: Lusaka, Zambia
Number of Vacancies: 1
Experience Required:
1–3 years (relevant front office / customer service experience)
Salary & Benefits:
- Salary: USD 1,000 – 1,400 per month (based on qualifications, experience, and responsibilities)
- Benefits Covered:
- Food allowance
- Accommodation
- Transportation
Desired Candidate Profile:
- Fluent in English (spoken and written)
- Strong customer service and communication skills
- Responsible, organized, and proactive
- Basic management and coordination abilities
- Professional appearance and conduct
- Ability to handle multitasking in a fast-paced retail environment
Job Description / Key Responsibilities:
- Manage front office operations and ensure smooth daily workflow
- Oversee and support cashiers during daily supermarket operations
- Attend to walk-in customers and ensure a positive shopping experience
- Handle customer inquiries, complaints, and service requests professionally
- Confirm and process digital payments accurately
- Answer incoming phone calls and respond to WhatsApp messages promptly and professionally
- Coordinate online orders and arrange delivery services
- Prepare and issue invoices for corporate clients
- Maintain proper records of transactions and customer interactions
- Coordinate with store management and staff to ensure operational efficiency
- Uphold company policies, service standards, and professionalism at all times
Click on Apply to know more.