About the role
Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
About the company
We're a startup. It's unstructured.
Collectively founded more than 30 startups.
Globally distributed team with more than 30 different nationalities.
We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".
We "dogfood" everything. If you use it in your project, we use it in Supabase.
