Front Desk Officer

We are seeking a Help Desk / Admin Executive to manage incoming calls, emails, administrative tasks, and marketing support. This role is crucial in ensuring smooth communication, coordination, and customer satisfaction across all business verticals. Key Responsibilities: 🔹 Help Desk & Customer Support: Handle calls, emails, and customer inquiries professionally. 🔹 Administrative Support: Manage office records, schedules, and inventory. 🔹 Email & Communication: Draft emails, follow up with clients, and handle correspondence. 🔹 Marketing & Social Media: Assist in digital marketing and content preparation. 🔹 Business Coordination: Support different departments and client interactions. Required Skills & Qualifications: 🔹 Education: Bachelor's degree in Business Administration, IT, Marketing, or a related field. 🔹 Experience: 1-3 years in customer support, administration, or related roles. 🔹 Technical Skills: Proficiency in MS Office, email handling, and CRM software. 🔹 Communication: Strong verbal and written English skills (German is a plus). 🔹 Soft Skills: Organized, problem-solving, multitasking, and customer-focused.

Sungold Group is a dynamic company specializing in IT services (application development, mobile & web development, logo designing), consultancy services (study & job opportunities abroad, manpower recruitment), tour & travel, and language coaching (German and other languages). Our diverse service portfolio aims to provide top-quality solutions to our clients globally.