Customer Support Operator

Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. Respond promptly and professionally to their inquiries Problem Solving: Analyzing customer issues and providing solutions or answers to their questions Gaining a deep understanding of the company's products or services to provide accurate and helpful information to customers Listening to and empathizing with customers who have complaints, working to find resolutions that satisfy both the customer and company policies Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. This documentation is often used for reference and analysis Continuous Learning: Staying updated on product or service changes, updates, and industry trends to provide the most relevant and accurate assistance Feedback and Improvement: Providing feedback to management regarding common customer issues, suggestions for improvement, and ways to enhance the chat support process Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues

Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo. Our products are recognized by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™.